YOUR CONFIRMATION OF ANY ORDER INDICATES YOUR ACCEPTANCE OF OUR TERMS AND CONDITIONS.
IF YOU ARE AN INTERNATIONAL CUSTOMER, YOU ALSO AGREE AND UNDERSTAND THAT SOME COUNTRIES HAVE IMPORT RESTRICTIONS ON CERTAIN PRODUCTS OR MATERIALS. AFTER YOU LEAVE OUR FACILITY, THE TRANSFER OF RESPONSIBILITY IS CHANGED TO YOU, THEREFORE, YOU WILL BE THE IMPORTER AND RESPONSIBLE FOR PAYING ANY LOCAL TAXES OR DUTIES, IN ADDITION, YOU WILL ASSUME ALL RESPONSIBILITY AND COMPLY WITH ANY ACQUISITION OF LIABILITY.
Here at DULCE BELLOSO BEAUTY we go to great lengths to ensure all products are in excellent condition.
However, we make many orders and have many clients around the world and human error can sometimes happen, we are a team and your wig goes through several hands (sewing, customization, dye and styling, shipping department... ) if you receive a defective product or you are not happy with any detail of your order we will be happy to change it and fix what is necessary.
Please contact our customer service team if there is a problem or error before returning the wig to see if we can help.
Before placing your order, make sure you know all the details.
Changing your mind on an order that has already been placed is not allowed. A change will be possible if we have made a mistake and we have sent something that you have not requested, otherwise it would not be possible.
For the change to be possible due to our mistake, it must meet the following Conditions;
You must request the exchange within 3 days of receiving the product.
The product (the wig) must be in its original condition, unused, without cutting the lace, without wearing it , and without any alteration. We cannot accept returned units that have been cut, tampered with or worn. Be careful when trying on the unit and do not cut the lace until you are satisfied.
Refunds of the amount paid will only be possible if we inform you that it is not possible to place your order if you have already paid . in other circumstances we offer solutions, changes or color adjustment, size adjustment in case the wrong one has arrived. but not the refund.
For the changes, a member of our team will contact you to send the shipping document back to Paris so that it can be attached to the package and sent back to us for the modifications.
Those who do not comply with our change policy will not be accepted.
In the event that the client wants something different from what she ordered, she will have to place a new order. We are not responsible for the indecisions or the lack of information or prior knowledge of the client before placing her order.
If you want to track your package, it is essential that you place your order in the online store, we do not promise to send you your location by other means.
The client will be able to communicate with the DBB team at any time, via Instagram, our online chat in the online store, or by mail.
For a telephone or video call it will be possible by making a personalized vip order.
Raffles: Changes or refunds are not accepted on the units drawn.
REGARDING SHIPPING ORDERS:
ALL RISK OF PRODUCT LOSS OR DAMAGE TRANSFERS TO THE SHIPPING COMPANIES ONCE THE ORDER LEAVES OUR FACILITY ( DULCE BELLOSO BEAUTY) WE ARE NOT RESPONSIBLE FOR ANY ERRORS MADE BY THESE SHIPPING SERVICES.
PLEASE NOTE: ALL ITEMS PURCHASED DURING THE FLASH SALE OR SALE ARE CONSIDERED FINAL SALE.NO CHANGES OR REFUNDS ALLOWED
Please stay tuned for our email notifications as we will keep you informed.
SWEET BEAUTIFUL BEAUTY..